FREQUENTLY ASKED QUESTIONS.

Rove specializes in premier cannabis products, focusing on the full-spectrum vape experience. Our core mission is to provide an individualized experience through quality, great taste, and transparency.

Rove products at a glance:

• Vaporizers & Cartridges: Includes the premium Diamond Series, Classic, and Premier lines, offering high-potency THC and balanced CBD Ratio options.
• Infused Prerolls: High-end prerolls like Ice Packs and Rosin Infused options for flower connoisseurs.
• Hardware: Proprietary Rove Pod system (e.g., Diamond Series) designed for optimal performance with our carts. Our Diamond Series vaporizers use a proprietary pod system while our Classics line uses a universal 510 system.

• Typical THC concentration: Varies by line, generally between 70% and 99% THC.
• Average puff count (cartridge lifespan): Rove cartridges typically last 200 to 300 puffs, depending on draw duration and device settings.
• Price range: Rove cartridges typically fall between $30 and $80, depending on the specific product and features.

Rove ensures product safety through strict state-mandated, multipoint testing and manufacturing in accordance with GMP standards. Our commitment ensures consumer confidence in every product.

Rove's 3-Point Safety Protocol:

• Source Verification: Only clean, tested cannabis biomass from licensed cultivators is used.
• Contaminant Screening: Every batch is lab-tested for pesticides, heavy metals, residual solvents, and microbials.
• Potency Assurance: Independent labs verify the exact THC and CBD concentration listed on the packaging, ensuring accurate dosing information.

Rove cartridges are generally free from cutting agents (like Vitamin E acetate, PG, PEG, or MCT) and contain no unnecessary additives, prioritizing pure cannabis extract.

Our Diamond Series vaporizers use a proprietary pod system while our Classics line uses a universal 510 system.

Best practices for Rove cartridge use:

• Storage temperature: Store at room temperature, away from direct sunlight (ideally between 60 and 75 degrees) to prevent degradation of cannabinoids and terpenes.
• Reusability: Carts are designed for single use and cannot be reused or refilled.
• Disposal: Dispose of empty hardware responsibly according to local e-waste guidelines.

The existence of counterfeit cannabis products necessitates a strict focus on authenticity. Rove provides clear verification tools to protect consumers from fake Rove carts.

Steps to verify your Rove product:

• Purchase from licensed retailers only: Only buy from state-licensed dispensaries listed on the official Rove Store Locator.
• Verify packaging seals: Look for tamper-evident seals and high-quality packaging with crisp, non-blurry printing.
• Scan the QR code: Use your phone to scan the Lucid QR code on the packaging. This code will authenticate a real Rove product and also links to the official lab results (Certificate of Analysis) for that specific batch.

Where to buy: Use the Store Locator feature on the Rove website to find the nearest licensed location. Always prioritize licensed dispensaries.

Through our contact form, please provide your contact information and your cannabis retail/temp license. After receiving your information, our sales representative will be in contact with you as soon as possible with pricing information.

Learn more on our Go Green page.

Rove battery user guides are available here.

In cold environments it's possible that you will experience a dry hit that does not produce the desired vapor.

In order for the pod to perform at its best, oil needs to flow to the bottom of the tank so it can be absorbed into the atomizer. Because the new pod has no central metal post to conduct heat, and because the potency of our oil causes it to be thick in cold weather, the oil tends to get "stuck" towards the top of the tank.

There are a few ways to get this oil to move down towards the bottom:

1. Use the preheat function on the battery by removing the pod and connecting the pod 2 times fast. The battery light will turn green when in preheat mode. You may have to use the preheat function multiple times to get the oil moving.
2. Store the pod upright at room temperature. Over time gravity should slowly move the oil down towards the bottom.
3. Use a hairdryer to heat up the pod and move the oil to the bottom. (This is the fastest method.)

Clogging or leaking can happen if unvaporized oil passes through the atomizer at the bottom of the tank and into the air channel. Here are some tips to avoid this from happening:

• Use the white color battery setting. This setting is hotter and helps vaporize more oil as it passes through the atomizer.
• Inhale smoothly, not forcefully. Hard pulls create a higher vacuum pressure inside the pod which can suck unvaporized oil through the atomizer into the air channel.
• Be sure to keep your cartridges upright to help avoid any possible clogging. Avoid leaving your cartridges in areas of extreme heat. Room temperature storage is best to avoid clogging or leaking.

What happens to the light on the charger when you try to charge the battery? When you attempt to vape, does the light on the battery blink at all? If so, how many times? Does the following procedure happen when you try to charge?

• Plug the USB charger in and the light turns green.
• Screw on the battery and the light turns red while the battery button flashes several times.
• The light turns green when the battery is finished charging.

If the above seems normal, it may be that the oil needs to be prepared before it can fully vaporize. High potency oils take a bit of extra care in order to initiate flow. To get a consistent Rove hit, please hold down the button on the battery for 10 seconds. While you are holding down the button, please blow into the cartridge simultaneously. You may need to do this twice to prime the wick. You should only need a well-charged battery and the cartridge itself in order to achieve this.

Every one of our batteries comes with a lifetime warranty. However, we do ask that you try troubleshooting before requesting replacements.

• Clean the connection between battery and cart using rubbing alcohol on a cotton swab; let this fully dry before reinserting.
• Less is more. Do not over-tighten the collar; finger tight is perfect.
• Be sure your battery is fully charged, and use the preheat function to see if the cartridge is just cold and not flowing yet.

For any questions about online orders and deliveries, please visit our contact page to access our customer service form. Fill out the form and we will be sure to get back to you as soon as possible.